Capabilities
Admin Portal & Operations
Operations dashboard, issuer management, product management, role-based access, customer management, card operations, inventory, and branch/agent management.
The DCMS admin portal provides complete operational control over the card program.
Real-time visibility into every aspect of the card program:
| Metric Category | Metrics |
|---|
| Card Issuance | Total issued, activated, pending, declined |
| Transactions | Volume & value — hourly, daily, monthly trends |
| Success / Decline | Rates by channel (POS, e-commerce, ATM, contactless) |
| Product Performance | Issuance, activation rate, average spend per product |
| Revenue | Interchange income, fee income, per-card revenue |
| Fraud | Fraud rate, detection rate, false positive rate |
| Capability | Description |
|---|
| Product Variants | Classic, Gold, Platinum, Premium, Student, Senior |
| Feature Configuration | Card validity, PIN type, activation type, renewal type |
| Fee Structures | Per-product fee setup |
| Spending Limits | Per-product limit profiles |
| Activate / Deactivate | Toggle products on/off |
| Audit Trail | Full product change history |
| Feature | Description |
|---|
| Role-Based Access | Define roles with granular permissions |
| Admin Users | Create and manage admin accounts |
| Multi-Level Approvals | Approval workflows for sensitive operations |
| Audit Logs | Complete user activity tracking |
| Permission Granularity | Down to individual operation level |
- Customer search by name, entity ID, card number, mobile, or account
- Customer profile view — linked cards, accounts, KYC status
- KYC document review
- Customer tier management
- Account linking and unlinking
| Capability | Detail |
|---|
| Search | By card number, kit number, status, product, or branch |
| View Details | Status, linked account, transaction history, limits |
| Operations | Block, unblock, replace, close |
| Bulk Operations | Block, activate, replace in batch via CSV upload |
| Lifecycle Tracking | Full status history with timestamps |
| Capability | Description |
|---|
| Kit Tracking | Track inventory across all branches and agent locations |
| Allocation | Assign kits to specific branches or agents |
| Transfer | Move inventory between locations |
| Expiry Monitoring | Alerts for aging stock |
| Reconciliation | Match physical stock against system records |
| Stock Alerts | Low inventory notifications |
- Branch onboarding and configuration
- Branch-level inventory allocation
- Branch user management with role-based access
- Agent network management — onboarding, allocation, performance
- Agent-level kit inventory and issuance tracking
